Introduction

This Privacy Policy aims to offer a concise overview of our approach to handling your personal information in alignment with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (Privacy Act). We respect your right to privacy and are dedicated to safeguarding your personal information. Personal information refers to any data or opinion capable of identifying you, whether or not the information is true or recorded in a material form.

At MINDTOSOUL REIKI, your privacy is a priority. We are dedicated to delivering quality services while managing your Personal Information responsibly. Although comprehensive, this policy may not cover every aspect of our practices. While we aim to address most personal information matters, this policy isn't exhaustive. Should you have inquiries about how we manage your personal information, we encourage you to reach out for clarification.

This Privacy Policy delineates how mindtosoul.com.au (referred to as the "Site" or "we") collects, uses, and discloses your Personal Information during your visits or purchases from the Site.

By accessing or utilizing the Site, or any of our products or services (either onsite or remotely), you confirm that you:

• comprehend and acknowledge this policy; and

• consent to this policy by accessing or using the Site or any of our products or services.

For any questions regarding this policy, feel free to contact us.

What personal information we collect

When you visit the MINDTOSOUL REIKI site, we gather specific information concerning your device, interactions with the Site, and details necessary for processing your purchases. This data may encompass, but is not restricted to, details such as the web browser utilized, IP address, time zone, cookie information, and visited pages. Additionally, if you schedule an appointment with us or reach out for customer support, we may gather supplementary information, including:

Your name, postal address, contact number(s), and email address;

• Age, date of birth, and gender;

• Emergency contact details;

• Information pertaining to existing and historical health conditions pertinent to receiving a Reiki treatment;

• Payment information, such as credit card details, for product purchases, services rendered, and applicable cancellation fees;

• Details regarding the products and services we have provided to you.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes information or opinions about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. We will only use sensitive information:

• For the primary purpose for which it was obtained.

• For a secondary purpose directly related to the primary purpose.

• With your consent.

• Where required or authorized by law.

Storage, Use and disclosure

At MINDTOSOUL REIKI, we collect your Personal Information primarily to provide our services, offer information to our clients, and for marketing purposes. Additionally, we may utilize your Personal Information for secondary purposes closely linked to the primary purpose, circumstances under which such use or disclosure would be reasonably expected. You can opt-out of our mailing/marketing lists at any time by contacting us in writing.

Storage:

We securely store your personal information and have implemented policies and procedures to prevent its misplacement, misuse, unauthorized access, modification, or disclosure. We prioritize safeguarding your personal information to ensure unauthorized access, modification, or disclosure does not occur.

Data Security:

Our commitment extends to maintaining the security of personal information to prevent its misuse, loss, unauthorized access, modification, disclosure, or interference. Our security measures encompass physical security, computer and network security, communications security, and personnel security.

Use and Disclosure:

We generally use or disclose your personal information only for the purposes for which we collected it, as well as related purposes that are reasonably expected by you. If we intend to use or disclose your personal information for another purpose, we will seek your consent beforehand, except when permitted or required by law to do so without seeking your permission.

This policy ensures that your personal information is handled responsibly, with due consideration for your privacy and security. If you have any concerns or questions regarding the handling of your personal information, please don't hesitate to reach out to us.

Access to your personal information

You have the right to request access to the personal information we hold about you. We may deny access if there are legal obligations or entitlements that justify such refusal. While we do not charge a fee for providing this information, an administrative fee may apply for accessing your personal data. The exact fee (if any) will be communicated to you once we process your access request. Access to your personal information may be granted in various ways, such as providing a copy or allowing you to view the information. For security reasons, we may request identification from you before releasing any requested information.

If you find that any personal information we hold about you is inaccurate, incomplete, or outdated, please inform us, and we will update our records accordingly. Additionally, please notify us of any changes to your personal details to ensure our records remain current and accurate.

Changes

We reserve the right to modify this Privacy Policy at our discretion. Any updates will be posted on our website and become effective immediately upon posting. You can request a copy of the current version of the Privacy Policy by contacting us. Your ongoing use of our products, services, or the Site after any revisions to the policy are posted indicates your acceptance of the changes. We strongly advise you to regularly review the policy if you continue to access this site and use our services.

This ensures that you stay informed about any alterations to how your personal information is handled. If you have any concerns or questions about the updated policy, please don't hesitate to get in touch with us.

Complaints

If you believe that a breach of your privacy has occurred, we encourage you to contact us to discuss your concerns.

Further Information

You may contact us via our contact page if you require further information about the ways we manage your personal information.

Last updated: March 2024